Warranty

We stand behind everything we make.

Our warranty is not a legal formality. It is a practical commitment to the longevity of a piece you will wear every day for decades.

Fine jewellery should last a lifetime. When something goes wrong — and occasionally it does — we want you to know exactly what we will do about it, and how quickly.

Every piece we make is covered by a combination of a two-year structural warranty, a first-year free resizing guarantee, and a lifetime service relationship that includes complimentary cleaning, polishing, and annual inspection.

What is covered

Covered vs. not covered

Covered by warranty

What we take responsibility for

✓Prong failure or loosening under normal wear conditions within two years of purchase

✓Setting defects — where a stone moves or becomes insecure due to a flaw in how it was set

✓Manufacturing defects in the metalwork — cracks, splits, or failures in the band attributable to production

✓Rhodium plating wear on white gold rings — first replating included within the warranty period

✓Any defect confirmed at our annual inspection that is attributable to production rather than wear

Not covered by warranty

What falls outside coverage

✕Damage caused by impact, accidental knocks, or dropping the ring onto a hard surface

✕Loss of a stone where the setting shows no manufacturing defect — for example, after a prong was bent by impact

✕Normal surface scratching and patina development on the metal — this is expected and often desirable

✕Damage caused by exposure to chemicals — swimming pools, cleaning products, or strong solvents

✕Alterations or repairs carried out by a third-party jeweller — these void the warranty on the affected area

Lifetime services

What we offer forever — at no charge

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Cleaning & polishing

Professional cleaning and hand polishing to restore the ring's original brilliance. Available for any piece we have made, for life.

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Annual inspection

A thorough inspection under magnification — prong integrity, stone security, surface condition, and setting tightness. We recommend once a year, minimum.

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Prong check & tightening

Prongs are checked and tightened as needed during annual inspections. Catching a loose prong early is the most effective way to prevent stone loss.

Warranty timeline

What applies, and when

Year

Free resizing

If the ring does not fit correctly within the first twelve months, we resize it at no cost. Collection, resizing, and return delivery are all arranged by us. No questions asked.

Years

Structural warranty

Full coverage for prong failure, setting defects, manufacturing faults in the metalwork, and first rhodium replating on white gold. Repair or replacement at no cost if the fault is confirmed as a production defect.

Life
time

Lifetime service

Complimentary cleaning, polishing, prong tightening, and annual inspection — indefinitely, for every piece we have made. Bring it in once a year. We will make it look as it did when we handed it over.

"A warranty is only worth the conversation that follows a problem. We have never walked away from one."

Making a warranty claim

How to proceed

Email info@88facets.com describing the issue, when it was first noticed, and how the ring has been worn. Attach clear photographs of the affected area. We respond within one business day.

We assess the claim

We review your photographs and determine whether the issue falls within warranty coverage. If we need to inspect the piece in person, we arrange insured collection at our cost.

Repair or replacement

If the claim is confirmed, we repair or replace the affected element at no charge and return the ring by insured courier. Turnaround time for warranty repairs is typically 5–10 working days.

If the claim falls outside warranty

If the issue is not covered — accidental damage, for example — we will still provide a repair quote and carry out the work at a fair price. We do not turn away pieces we have made.

Statutory rights

Legal basis — EU consumer law

Our warranty is offered in addition to, and does not limit, your statutory rights under European consumer law. Under Directive 2019/771/EU on certain aspects concerning contracts for the sale of goods, consumers are entitled to a minimum two-year legal guarantee against non-conformity from the seller. Our commercial warranty runs in parallel with this statutory protection. If a defect appears within the first twelve months of delivery, it is presumed to have existed at the time of delivery unless we can demonstrate otherwise. Full text: eur-lex.europa.eu → Directive 2019/771/EU

To book an annual inspection, arrange a cleaning, or make a warranty claim — we are here.
That conversation never expires.

info@88facets.com · +371 2649 7846