Can I request a specific delivery date?

Yes. If you are working toward a particular date — a proposal, a birthday, an anniversary — let us know when you place your order. We will confirm whether the timeline is achievable and, where possible, prioritise dispatch accordingly. We will never promise a date we cannot meet.

What if nobody is home when the ring arrives?

All shipments require a signature on receipt. If the first delivery attempt is unsuccessful, our courier will leave a card with instructions for re-delivery or collection from a local depot. We recommend providing a delivery address where someone will be present during working hours.

Will there be import duties for UK or Switzerland deliveries?

Possibly. The UK and Switzerland are outside the EU customs area, meaning import duties or local VAT may apply on arrival. These charges are determined by your country's customs authority and are the responsibility of the recipient. We recommend checking with your local customs office before ordering if you are uncertain about applicable rates.

Can I ship to a different address — as a gift?

Yes. During checkout you can specify a separate delivery address. For gift deliveries, we omit pricing information from all paperwork inside the box. The certificate and warranty documentation are included, but presented without any reference to the purchase price.

What happens if the ring arrives damaged?

Contact us immediately at info@88facets.com with photographs of the packaging and the piece. Every shipment is insured for its full value. We will arrange collection, repair or replacement, and return delivery at no cost to you — and we will handle the insurance claim on your behalf.